We accept major credit and debit cards through Stripe. For organizations with enterprise requirements, we accept ACH and other payment methods - please contact us for details.

When you upgrade to a higher tier plan, you will be billed for the full amount of the new tier and refunded a pro rated number of days the previous tier was active in its billing cycle.

For example, if you subscribed to Teleseer Starter monthly plan on January 1st and upgraded to Teleseer Pro yearly plan on January 2th, we will bill you for Teleseer Pro and refund 29/30th the cost of your Teleseer Starter invoice. Your new billing cycle will start on January 2nd.

When you downgrade to a lower tier plan, changes will reflect in your next billing cycle. For example, if you subscribed to Teleseer Pro monthly plan on January 1st and switch to Teleseer Starter on January 2nd, we downgrade and send you a Teleseer Starter invoice on February 2nd.

1. Log in to your Teleseer account.
2. Click on “Manage Subscription”.
3. Enter the email address associated with your account.
4. Check your email inbox and click on the secure sign-in link from Stripe.
5. Select the subscription plan you want.
6. Verify your billing information and confirm your purchase.
7. Your account will be updated immediately.

Need help? Please contact us.

Note: you must delete data before downgrading to a lower tier if your usage exceeds its quota.

Yes. You can switch between monthly and yearly plans in your Teleseer account. Your subscription plan will be updated and charged at the end of your current billing cycle.

You'll be billed on the same day and time you received your first invoice. For example, if your monthly subscription starts on January 1st at 9:00 AM, you'll get your next monthly invoice on February 1st at 9:00 AM. For yearly subscriptions, you'll get it on on January 1st at 9:00 AM the following year.

Each plan comes with a pre-included amount of data under analysis. If you've reached your limit, we offer a flexible way to pay for more data without needing to upgrade tiers.

Quota increases are paid up-front and will continue to be priced into your next billing cycle.

1. Log in to your Teleseer account.
2. Click on “Manage Subscription”.
3. Enter the email address associated with your account.
4. Check your email inbox and click on the secure sign-in link from Stripe.
5. Choose how much data under analysis you need.
6. Verify your billing information and confirm your purchase.
7. Your account will be updated immediately.

Need help? Please contact us.

Note: price per GB decreases for higher-tier plans. Upgrade to save for high-volume needs.

Don't need the extra data you've purchased any more? Reduce your quota down to the amount of data under analysis your account has consumed before changing your plan:

1. Log in to your Teleseer account.
2. Delete any projects and data you don't need anymore.
3. Click on “Manage Subscription”.
4. Enter the email address associated with your account.
5. Check your email inbox and click on the secure sign-in link from Stripe.
6. Reduce your quota down to the amount you need.

Quota downgrades for your plan will reflect in your next billing cycle.

So if you've paid for extra monthly data and then reduce it in the same month, the updated charge will appear in the next month. If you've paid for extra yearly data and then reduce it in the same year, the updated charge will appear in the next year.

Need help? Please contact us.

Note: you can't downgrade your quota below the pre-included amount for your plan.

No. You can downgrade your quota or cancel your account at any time.

Note: we cannot refund for any time remaining on your subscription plan when you cancel.

Yes. We offer managed private cloud options that are available for enterprise customers at negotiated prices. Please contact us for more information.

No. We are not able to support customers who want to deploy Teleseer on their own systems.

Yes. You will receive an invoice for each charge, according to your your plan and billing cycle.

You can use Teleseer to create a different projects associated with multiple networks and organizations. We are developing features that will make this even easier in the near future.

We offer volume discounts for organizations that want to purchase bulk licenses for their team members. Please contact us for more information.

We offer volume discounts for schools and institutions that want to purchase bulk licenses for their students and faculty. Please contact us for more information.

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